Materna Tea

We aim to process and ship your order as quickly as possible, ensuring you receive your products in a timely manner. Below are our shipping policies:

Order Processing:

Orders are processed within 1-2 business days of receiving your order.

You will receive a notification once your order has been shipped, along with tracking information if applicable.

Shipping Times:

Domestic Shipping (Canada): 5-7 business days.

International Shipping （US Only）: 10-15 business days.

Please note that shipping times may vary depending on the destination and customs regulations.

Shipping Costs:

Shipping costs are calculated based on your location and the size of your order.

Free shipping is available for orders over $100 (Canada only).

International Shipping:

We currently ship to selected international locations. Please be aware that international orders may be subject to additional customs fees or duties, which are the responsibility of the customer.

Lost or Delayed Shipments:

If your order has not arrived within the estimated time, please contact us at jiebangtcm@gmail.com, and we will assist you in tracking your order.

At Balanced Harmony Acupuncture, we strive to provide the best quality products for our customers. If you are not satisfied with your purchase, we’re here to help!

Returns:

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.

Unfortunately, we cannot accept returns on opened or used items for hygiene reasons.

Refunds:

Once we receive your item, we will inspect it and notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original payment method within 7-10 business days.

Shipping costs are non-refundable.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your email].

Return Shipping:

You will be responsible for paying the shipping costs for returning your item unless the product was damaged or incorrect.

For assistance with returns, please contact us at [your email] with your order number and details of the product you wish to return.

 At Balanced Health Clinic, we take great care in sourcing the highest quality herbs for our blends. However, it's important to note that some individuals may have sensitivities or allergies to certain herbs.

Please be aware of the following:

Our herbal blends are crafted using a variety of natural ingredients. If you have any known allergies to plants, herbs, or specific ingredients, please review the ingredient list for each product carefully before purchasing.

Common allergens such as tree nuts (found in Black Walnut), licorice, and mint (found in Peppermint or Spearmint) are used in some of our blends. Please consult a healthcare professional if you are unsure about any ingredient.

If you have a sensitivity to certain herbs or a medical condition (such as pregnancy, breastfeeding, or medication use), we recommend consulting your healthcare provider before using any of our products.

While we take measures to avoid cross-contamination, our products are produced in a facility that may also handle other herbs that could be potential allergens. If you have severe allergies, please take extra caution.

Your Safety is Our Priority: We want your experience with our teas to be safe and enjoyable. If you have any questions or concerns about the ingredients, please contact us directly, and we’ll be happy to provide more information.